CSI Financial Services, LLC (“ClearBalance”) Data Breach
CSI Financial Services, LLC (“ClearBalance”) Data Breach
Posted on behalf of Arnold Law Firm
on July 20, 2021 in Data Breach Updated on February 24, 2022
NOTICE:If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options.
On April 26, 2021, CSI Financial Services, LLC (“ClearBalance”) became aware of an attempted unauthorized wire transfer of funds within its network. Upon learning of the incident, ClearBalance engaged a forensic investigator to determine the size and scope of the incident. Through investigation, it was determined that an unauthorized party gained access to ClearBalance employee email accounts between March 8, 2021 and April 26, 2021 containing the private information of ClearBalance customers.
Finally, months after the incident, on July 9, 2021, ClearBalance reported to the California Attorney General’s office that between March 8, 2021 and April 26, 2021, an unauthorized party gained access to ClearBalance’s network and gained access to customer information.
WHAT INFORMATION WAS INVOLVED?
On July 9, 2021, ClearBalance began sending out written notices to 209,719 customers, notifying them of the data breach. The letters listed the following affected information:
Names
Tax IDs
Social Security numbers
Dates of Birth
Government-issued IDs
Telephone Numbers
Full-face Photographic Images
Personal Banking Information (financial institution names, account numbers and routing numbers)
Healthcare Account numbers and balances
Dates of Services
ClearBalance loan numbers and balances
Clinical Information
Health Insurance Information
San Diego, CA-based CSI Financial Services, LLC (“ClearBalance”), was founded in 2012 to offer patient financing programs for loans made by banks to patients of hospitals or healthcare providers to finance medical expenses. ClearBalance has served more than 4 million patient accounts at hundreds of healthcare organizations nationwide.
NOTICE:If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options.
WHO WAS AFFECTED?
So far, ClearBalance has publicly reported the following entities and their corresponding customers as having been affected by this data breach:
Entity
Number of Affected Customers
Marin Health Medical Center
2
Ochsner Health System
1
Palomar Health
24
Redlands Community Hospital
10
UC Irvine
4
UCLA Health System
24
Via Christi Health
2
Virginia Mason Medical Center
1
MetaBank
13
Western Alliance Bank
14,870
NOTICE:If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options.
Thank you to the Staff at Arnold Law Firm! This was my 3rd time using their services for different needs. Each time has been a smooth, honest and professional experience. They have provided me with guidance & consulting services to reach a positive outcome. Each time I have been pleasantly surprised! Thank you Arnold Law Firm! 🤗
A very special Thank You to Sal, Dominic & Jeff! 🤗🤗🤗
They always keep me up to date on my case. I also felt it was done in a timely manner!
Arnold Law firm provided me with an amazing experience. They were super communicative and assisted me with any needs or questions that I had during my journey to recovery and through financial hardship due to my car accident. I was hit by an uninsured motorist and would have been completely overwhelmed by all of the bills, paperwork, insurance nuances, and legal action needed. Jesus Garcia was an absolute pleasure to work with and I couldn’t be happier with the results.
Met with a lawyer who is taking care of my wife's potential lawsuit. He was nice and his assistant is really on top of things.I'd recommend them if you need representation. No upfront costs and reasonable expectations when suit is settled.
Excellent service.... All questions are answered promptly and thoroughly...Most of all, the knowledge and expertise are outstanding.