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Northwestern Community Services Board Data Breach

Posted on behalf of Arnold Law Firm on July 8, 2025 in Data Breach

NOTICE: If you received a NOTICE OF DATA BREACH letter from Northwestern Community Services Board, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.

​​​​​​​​On July 7, 2025, Northwestern Community Services Board (“NCSB”), a healthcare provider based in Virginia, reported a significant cybersecurity incident to the Attorney General’s Office of Maine (the “Data Breach”). The incident occurred between July 18, 2024, and August 8, 2024, when unauthorized actors gained access to NCSB’s network systems. The subsequent investigation concluded on May 12, 2025, confirming that certain files may have been accessed or acquired without authorization. Approximately 15,663 people have been affected. 

Recently, NCSB has begun sending data breach notification letters to those affected, and is offering 12 months of complimentary identity protection and credit monitoring services through CyberScout. If you received a data breach notification letter, it confirms that your data was affected by the Data Breach.

Based in Front Royal, Virginia, Northwestern Community Services Board provides behavioral health, substance use treatment, and developmental disability services to residents across several counties in the Shenandoah Valley region. It operates outpatient clinics, crisis support, and community-based programs, serving thousands of individuals annually. As a publicly funded agency, NCSB plays a key role in delivering accessible and affordable mental health services to its communities.

WHAT INFORMATION IS INVOLVED IN THE NORTHWESTERN COMMUNITY SERVICES BOARD DATA BREACH?

Northwestern Community Services Board Data BreachAccording to NCSB, the following types of information have been compromised:  

  • Names, 
  • Medical history and treatment information, 
  • Health insurance information, 
  • Financial information.

This information is called your Personally Identifiable Information (“PII”). It tells others about you and is considered part of your identity. Businesses are required to secure this information or risk facing statutory penalties, among other legal penalties. Stolen PII can be used by identity thieves to engage in fraudulent activity using your identity. 

Personal medical information (a specific type of PII) is referred to as Protected Health Information (“PHI”). It is protected under both state and federal law. Healthcare providers and other businesses who handle PHI are required to protect that information. Like stolen PII, stolen PHI can be used by identity thieves to engage in fraudulent activity using your identity. Quite often, PII and PHI are used in conjunction by hackers.

The best way to protect yourself after a data breach is to sign up for credit and identity protection services as soon as possible. 

California offers extra protections and legal rights to its residents through the California Consumer Privacy Act (“CCPA”).

NOTICE: If you received a NOTICE OF DATA BREACH letter from Northwestern Community Services Board, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.