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TRUCONNECT DATA BREACH

Posted on behalf of Arnold Law Firm on October 5, 2023 in Data Breach

NOTICE: If you received a Notice of Data Breach letter from TruConnect a/k/a TSC, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.

stock img - data breachOn or about January 11, 2023, TruConnect, announced that they suffered a data breach impacting their customers (the “Notice”). TruConnect, in this Notice, informed its customers that their Personally Identifiable Information (“PII”) was accessed and acquired by unauthorized individuals when these unauthorized individuals accessed TruConnect’s network (“Data Breach”). TruConnect learned of the Data Breach between February and November 2022 when they detected unauthorized access to their network that occurred between February 20, 2022 and February 21, 2022.

On or about January 11, 2023, TruConnect, disclosed that it “detected potential unauthorized access to a part of its network that occurred between February 20 and February 21, 2022.” It further detailed that it “immediately launched an investigation” of this incident. By November 10, 2022 it had determined that the data accessed and acquired involved specific individuals who were customers of TruConnect. TruConnect has stated that the PII accessed by the unauthorized individuals includes, but is not limited to, individuals’ “names, dates of birth, Social Security numbers, driver’s license numbers, and financial and banking information.”

TruConnect is a telecommunications service company that provides low-income customers with discounted broadband internet service and internet controlled devices and provides subsidized phone and internet services to qualified Americans. TruConnect is based in Los Angeles, California and employs roughly 300 employees, and in 2022 had revenues in excess of $3 million. According to TruConnect’s public announcement, approximately 54,200 individuals throughout the United States were exposed. If you received a Notice of Data Breach Letter from TruConnect then you were impacted by the Data Breach.

TruConnect stated in the announcement that it plans to offer credit monitoring and identity protection services to victims of the Data Breach through Experian IdentityWorks for one year.

WHAT INFORMATION IS INVOLVED?

According to TruConnect, the following information, among others was exposed:

  • Name
  • Social Security number
  • Date of Birth
  • Driver’s license number
  • Financial information
  • Banking information

This information is called your Personally Identifiable Information (“PII”). It tells others about you and is considered part of your identity. Businesses are required to secure this information or risk facing statutory penalties, among other legal penalties. Stolen PII can be used by identity thieves to engage in fraudulent activity using your identity.

The best way to protect yourself after a data breach is to sign up for credit and identity protection services as soon as possible. California offers extra protections and legal rights to its residents through the California Consumer Privacy Act (“CCPA”).

NOTICE: If you received a Notice of Data Breach letter from TruConnect, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.