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Medusind, Inc. Data Breach

Posted on behalf of Arnold Law Firm on January 11, 2025 in Data Breach
Updated on February 18, 2025

NOTICE: If you received a NOTICE OF DATA BREACH letter from Medusind, Inc., contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.

On January 7, 2025, Medusind, Inc. (“Medusind”) reported a significant cybersecurity incident to the  Offices of the Attorney General in Maine and California. According to its report, Medusind detected suspicious activity on December 29, 2023. A subsequent investigation confirmed that an unauthorized third party had accessed and acquired certain sensitive and private data of patients from Medusind’s network. 

Recently, Medusind began sending data breach notification letters to those affected by the Data Breach. Each notification letter includes access to credit monitoring and identity restoration services provided by Kroll. 

According to Medusind’s report, approximately 360,934 individuals were impacted by the Data Breach. As the announcement was made only recently, Medusind has not yet disclosed additional details. If you received a data breach notification letter from Medusind, it indicates that you were affected by the Data Breach. 

Founded in 2002, Medusind is a leading provider of healthcare information technology and revenue cycle management solutions. Headquartered in Miami, Florida, Medusind offers comprehensive services to numerous medical and dental practices, as well as healthcare organizations. These services include billing, coding, credentialing, patient engagement, and accounts receivable management. The organization employs approximately 2,400 people and generates an estimated $507 million in annual revenue. 

What Information Was Exposed in the Medusind Inc. Data Breach?

The type of compromised information varied among individuals and potentially included:

  • Social Security number, 
  • Taxpayer ID, 
  • Driver’s license, 
  • Passport number, 
  • Date of birth, 
  • Email, 
  • Address, 
  • Phone number,
  • Medical history, 
  • Medical record number, 
  • Prescription information, 
  • Health insurance and billing information (e.g. insurance policy numbers or claims/benefits information)
  • Payment information (e.g. debit/credit card numbers or bank account information), 
  • Certain other personal information. 

This information is called your Personally Identifiable Information (“PII”). It tells others about you and is considered part of your identity. Businesses are required to secure this information or risk facing statutory penalties, among other legal penalties. Stolen PII can be used by identity thieves to engage in fraudulent activity using your identity. 

Personal medical information (a specific type of PII) is referred to as Protected Health Information (“PHI”). It is protected under both state and federal law. Healthcare providers and other businesses who handle PHI are required to protect that information. Like stolen PII, stolen PHI can be used by identity thieves to engage in fraudulent activity using your identity. Quite often, PII and PHI are used in conjunction by hackers.

The best way to protect yourself after a data breach is to sign up for credit and identity protection services as soon as possible. 

NOTICE: If you received a NOTICE OF DATA BREACH letter from Medusind, Inc., contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.