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Health Net and TTEC Data Breach

Posted on behalf of Arnold Law Firm on August 1, 2022 in Data Breach
Updated on October 29, 2025

NOTICE: If you are a California resident and you received a NOTICE OF DATA BREACH letter from Health Net and TTEC in December 2021, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation form here.

data breach of Health Net TTECBetween March 2021 and September 12, 2021, TTEC Services Corporation and TTEC Healthcare Solutions, Inc. (also called TTEC or T.T.E.C.) experienced a data breach where an unauthorized third party gained access to Health Net’s files on TTEC’s servers where sensitive personal information was stored. Health Net and TTEC waited until December 2021 to notify people that their information was accessed by unauthorized persons.

Health Net used TTEC to call members and support Health Net’s operations. TTEC is a Colorado based corporation that provides customer services through technology and related services. TTEC operates call centers around the United States.

WHAT INFORMATION IS INVOLVED?

According to Health Net and TTEC, the following information was affected:

  • Social Security number
  • Name
  • Date of Birth
  • Healthcare ID Number
  • Clinical Information Including Diagnosis

This information is called your Personally Identifiable Information (“PII”) and Protected Health Information (“PHI”). It tells others about you and is considered part of your identity. Businesses are required to secure this information or risk facing statutory penalties, among other legal penalties. Stolen PII and PHI can be used by identity thieves to engage in fraudulent activity using your identity.

The best way to protect yourself after a data breach is to sign up for identity protection services as soon as possible. California offers extra protections, including $1,000, and legal rights to California residents through the Confidentiality of Medical Information Act (“CMIA”).

NOTICE: If you received a NOTICE OF DATA BREACH from Health Net and TTEC, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options, or submit a confidential Case Evaluation request form here.