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Pingora Loan Servicing LLC Data Breach

Posted on behalf of Arnold Law Firm in
NOTICE: This blog is for historical context only. The Arnold Law Firm is no longer accepting new clients for this data breach action.
Data Breach Unauthorized HackerIn December 2021, Pingora Loan Servicing, LLC (“Pingora”) discovered that an unauthorized third party obtained access to Pingora’s servers and the files on those servers.  Between October 27, 2021, and December 7, 2021, the unauthorized third party used that access to view customer information and access private personally identifiable information. Pingora is a mortgage service and specialized asset management company in the United States and is located in Denver, Colorado.  It services mortgages and invests in new production performing mortgage servicing right (“MSR”) portfolios.  Pingora has approximately 29 employees.  In total, the data of at least hundreds of thousands of individuals were compromised in the breach. If you received a data breach incident letter from Pingora Loan Servicing, LLC, you were impacted by the breach. WHAT INFORMATION IS INVOLVED? According to Pingora, the following information was exposed:
  • Social Security numbers
  • Names
  • Addresses
  • Loan Numbers
  • “information provided in connection with a loan application, loan modification, or other items regarding loan servicing.”
This information is called your Personally Identifiable Information (“PII”). It tells others about you and is considered part of your identity. Businesses are required to secure this information or risk facing statutory penalties, among other legal penalties. Stolen PII can be used by identity thieves to engage in fraudulent activity using your identity. Pingora is offering 12 months of free Identity Monitoring. The best way to protect yourself after a data breach is to sign up for credit and identity protection services as soon as possible. California offers extra protections and legal rights to its residents through the California Consumer Privacy Act.

NOTICE: If you received a NOTICE OF DATA BREACH letter from Pingora Loan Servicing, LLC, submit a confidential Case Evaluation form here.

Settlement - $3,767,000

Truck Accident

A 20-year-old man who had been married for just 12 days left home on his way to work. He was driving on Pleasant Grove Road in Sutter County in the early morning when he came upon a slow-moving truck. As he pulled out to pass the truck, the truck driver turned left in front of him. The young man attempted to steer back into his lane but his vehicle struck an un-flagged piece of metal extending from the back of the truck. He died in the resulting crash.

Expert witnesses brought in by the Arnold Law Firm proved that the truck, owned and operated by a hauling firm, should never have been on the highway that morning. Specifically, the rear and side turn signals did not work and the rear-view mirror was in a poor state of adjustment at the time of the collision. As a result, the driver, who had failed to properly inspect the vehicle before setting out that morning, couldn’t see the young man’s vehicle as it attempted to pass.

The poor condition of the truck, its lack of maintenance and the manner in which it was operated were found to be substantial factors in causing the collision that killed the young man. The testimony also established that the man had been making a lawful pass at the lawful speed limit and acted reasonably when he attempted to avoid the collision.

The man’s 20-year-old widow was awarded $3,767,000.77, his parents were awarded $185,131 and the family was reimbursed $11,899 in funeral expenses. Though money is a poor substitute for a young man’s life, this verdict demonstrates that drivers who endanger the lives of others will be held accountable for their actions.