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CSI Financial Services, LLC (“ClearBalance”) Data Breach

Posted on behalf of Arnold Law Firm in
NOTICE: If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options.
CSI Financial Services, LLC (“ClearBalance”) Data BreachOn April 26, 2021, CSI Financial Services, LLC (“ClearBalance”) became aware of an attempted unauthorized wire transfer of funds within its network. Upon learning of the incident, ClearBalance engaged a forensic investigator to determine the size and scope of the incident. Through investigation, it was determined that an unauthorized party gained access to ClearBalance employee email accounts between March 8, 2021 and April 26, 2021 containing the private information of ClearBalance customers. Finally, months after the incident, on July 9, 2021, ClearBalance reported to the California Attorney General’s office that between March 8, 2021 and April 26, 2021, an unauthorized party gained access to ClearBalance’s network and gained access to customer information.

WHAT INFORMATION WAS INVOLVED?

On July 9, 2021, ClearBalance began sending out written notices to 209,719 customers, notifying them of the data breach. The letters listed the following affected information:
  • Names
  • Tax IDs
  • Social Security numbers
  • Dates of Birth
  • Government-issued IDs
  • Telephone Numbers
  • Full-face Photographic Images
  • Personal Banking Information (financial institution names, account numbers and routing numbers)
  • Healthcare Account numbers and balances
  • Dates of Services
  • ClearBalance loan numbers and balances
  • Clinical Information
  • Health Insurance Information
San Diego, CA-based CSI Financial Services, LLC (“ClearBalance”), was founded in 2012 to offer patient financing programs for loans made by banks to patients of hospitals or healthcare providers to finance medical expenses. ClearBalance has served more than 4 million patient accounts at hundreds of healthcare organizations nationwide.

NOTICE: If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options.

WHO WAS AFFECTED?

So far, ClearBalance has publicly reported the following entities and their corresponding customers as having been affected by this data breach:
Entity

Number of Affected Customers

 
Marin Health Medical Center

2
Ochsner Health System

1
Palomar Health

24
Redlands Community Hospital

10
UC Irvine

4
UCLA Health System

24
Via Christi Health

2
Virginia Mason Medical Center

1
MetaBank

13
Western Alliance Bank

14,870

NOTICE: If you are a current or former customer of CSI Financial Services, LLC (“ClearBalance”) and received a NOTICE OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your legal options. 

Settlement - $3,767,000

Truck Accident

A 20-year-old man who had been married for just 12 days left home on his way to work. He was driving on Pleasant Grove Road in Sutter County in the early morning when he came upon a slow-moving truck. As he pulled out to pass the truck, the truck driver turned left in front of him. The young man attempted to steer back into his lane but his vehicle struck an un-flagged piece of metal extending from the back of the truck. He died in the resulting crash.

Expert witnesses brought in by the Arnold Law Firm proved that the truck, owned and operated by a hauling firm, should never have been on the highway that morning. Specifically, the rear and side turn signals did not work and the rear-view mirror was in a poor state of adjustment at the time of the collision. As a result, the driver, who had failed to properly inspect the vehicle before setting out that morning, couldn’t see the young man’s vehicle as it attempted to pass.

The poor condition of the truck, its lack of maintenance and the manner in which it was operated were found to be substantial factors in causing the collision that killed the young man. The testimony also established that the man had been making a lawful pass at the lawful speed limit and acted reasonably when he attempted to avoid the collision.

The man’s 20-year-old widow was awarded $3,767,000.77, his parents were awarded $185,131 and the family was reimbursed $11,899 in funeral expenses. Though money is a poor substitute for a young man’s life, this verdict demonstrates that drivers who endanger the lives of others will be held accountable for their actions.