How can the insurance company use my words against me?

Insurance adjusters are trained to minimize payouts. When they ask you for a recorded statement, they’re looking for anything they can twist to reduce or deny your claim.

Even innocent statements can be used against you. Saying “I’m okay” after a crash can be reframed as an admission that you weren’t injured. Adjusters may also ask the same question multiple ways to get you to make contradictory statements, admit partial fault, or downplay injury severity.

Do not provide a recorded statement to the other driver’s insurance company until you’ve spoken with an attorney. If they contact you, politely tell them to direct questions to your lawyer. Let your attorney handle all communications with the insurance company on your behalf.