Total Quality Logistics Data Breach

cyber-thief-hoodieNOTICE: If you are located in California, are a customer or carrier of Total Quality Logistics, and have received a NOTIFICATION OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777.

On February 27, 2020, Cincinnati-area freight brokerage firm Total Quality Logistics (TQL) notified its carriers that external hackers had breached its IT systems, gaining access to confidential customer information.

On February 23, 2020, TQL discovered unauthorized access to two web applications, which compromised the security of online portals for TQL customers and carriers. Unauthorized users gained access to sensitive information, including:

  • Email addresses
  • First and last names
  • Bank account information
  • Social Security numbers
  • Tax ID numbers
  • Mobile phone numbers
  • Internal customer ID numbers
  • Invoice information, including amounts and dates

TQL is the largest privately held company in the Cincinnati area and the second-largest company of its kind in North America, with 57 sales offices and annual revenues of more than $3.5 billion. TQL provides services across the U.S. and Canada with a network of more than 85,000 carriers that moves more than 1.8 million loads of freight each year.

It is unknown how many of these carriers were affected by the incident, but there are a growing number of reports of resulting fraudulent transactions.

TQL recommends that carriers take extra security measures and contact their bank or financial institution to notify them that their bank account, routing and tax ID numbers may have been compromised. The company suggests that carriers place a fraud alert on their credit files, change all website and computer passwords, and check bank and credit card statements for unusual or unauthorized transactions or activity.

TQL is offering credit and identity theft monitoring services to carriers at no cost for one year. The company claims its systems have been thoroughly vetted, and any vulnerabilities that were attacked have now been repaired.

Two trucking companies, one in Indiana and the other in Georgia, have filed a lawsuit against TQL over the data breach, alleging the company was negligent after hackers attacked its computer systems. The lawsuit accuses TQL of being aware of the risk of cyberattacks, yet not having the necessary data security procedures in place to protect the confidential information from hackers.

If you are located in California, are a customer or carrier of Total Quality Logistics, and have received a NOTIFICATION OF DATA BREACH, contact the Arnold Law Firm at (916) 777-7777 to discuss your situation and possible legal options.